Connecting people is my purpose—in life, at work, and among friends.
I’m a professional writer with an eye for identifying complex issues. I enjoy digging into the difficult, ambiguous challenges inherent to the tech industry, and I thrive on distilling those challenges into actionable plans. Above all, I architect simple, straightforward solutions that exceed customer expectations.
My twelve years of industry experience span B2B, B2C, mobile app, and internal developer documentation. I create measurable strategies for major initiatives and rally cross-functional teams to execute those strategies.
I know the key to effective communication is listening. I focus foremost on the audience, finding root problems and building trustworthy relationships to deliver clean, concise communication solutions. Over the years, I’ve developed an adept ability to manage many different projects at once—connecting global teams and improving organizational efficiency. I love what I do, and my goal is for you to love it too.
Experience
Principal tech writer, Iodine Software (2021-Present)
Develop strategic plans for year over year content improvement and team growth
Translate strategy into actionable, measurable technical writing goals
Create information architectures for complex internal and external documentation projects
Manage Zendesk Knowledge Base, including a major knowledge base overhaul in 2022
Develop end-user content such as user guides, Pendo updates, release notes, and online help
Improve internal communication availability, navigability, and maintenance
Founding ambassador for company LGBTQ+ affinity group
Senior technical writer, platform science (2021)
Worked with subject matter experts to create product and developer documentation
Researched, identified, and recommended knowledge management tools (e.g., Guru, Stonly)
Developed architecture for internal and external documentation systems
Advised content creators on developing content / edit content
Participated in interviewing process and mentored junior writers
Technical content Architect, Indeed (2017-2021)
Served as lead content architect for all Indeed data teams; created an end-to-end data education system and company-wide data conference
Drove communications between a variety of stakeholders on many different platforms
Created and executed communication plans for global rollouts of new technology and policy
Balanced many shifting priorities and projects of varying sizes in the Data, Engineering, and Legal organizations
Coordinated, wrote, edited, and published documentation for both company-wide and team-specific programs and initiatives
Conducted interviews with candidates and participated in the hiring process
Technical Writer II, Q2ebanking (2016-2017)
Worked with a variety of teams to create, update, and maintain user/admin documentation for a recommendations engine in the FinTech industry.
Acted as Scrum Master to implement and maintain an Agile process for technical writers.
Participated in interviews as part of the hiring process.
Documentation Manager, Trucker Path (2015-2016)
Created and implemented a corporate documentation and content strategy, including the development of a distinct marketing voice for the Trucker Path brand.
Created complete user guides for a mobile app and two desktop SaaS offerings.
Created a truck parking white paper and continued to assist with white paper editing after departure from company in a freelance capacity.
Technical Writer, Accruent (2012-2015)
Transformed two incomplete Microsoft Word documents into a fully functional, context-sensitive online help system and added over 200 pages of content to PDF guides.
Helped create and implement documentation standards aligning 6 different product lines.
Conducted interviews as part of the hiring process and helped onboard new writers.
Skills
Core competencies
Identifying complex communication problems and creating simple, straightforward solutions
Writing, editing, information architecture
Project management, planning, prioritization
Relationship building, interviewing, customer service
High Level TEchnical understanding
Docker, Kubernetes, Mesos, and other DevOps tools
Service-oriented architecture, load balancing, and message queues – Boxcar, gRPC, RabbitMQ
Web app control planes and deployment tools
Machine learning (ML), A/B testing, automated intelligence (AI)
Data tools and platforms such as Snowflake, Tableau, Mixpanel
Tech industry legal concepts and privacy laws
Tools, Methodologies, Trainings
XML authoring, MadCap Flare, Confluence, GitLab
Zendesk, Medium, Wordpress, Google / Microsoft / Adobe Creative suite, Pendo
DITA, Markdown, CSS, HTML
Jira, Bitbucket, Agile / Scrum methodologies
Crucial Conversations, Unconscious Bias, Insights Training
Interests
Diversity & Inclusion
Selected for Lesbians Who Tech First Annual Leadership SQUAD, 2023
Founding chair of Iodine’s LGBTQ+ affinity group; former global communications chair for Indeed’s LGBTQ+ employee resource group
Coordinated Indeed volunteer opportunities with Maven Youth Camp
Served on Indeed Pride month and festival planning committees; spoke on panels around DI&B
Attend Lesbians Who Tech and Out in Tech meet ups
Writing
Serve on Advisory Board for Austin Community College’s Technical Communications Department
Writing a memoir and regularly pursue writing classes, workshops, and self-study
Co-founded and managed Austin-area MadCap Flare User Group; MadCap certified
Teaching Assistant for The Writing Barn’s “Write. Submit. Support.” program—a six month memoir writing workshop.
Writers’ League of Texas member